How to connect Twilio to send texts
In VODOO CRM, open Settings › Channels › SMS, paste your Account SID, Auth Token and Twilio number, then copy the URL shown into your number’s configuration in Twilio, under “A message comes in”. Click “Test connection”: your texts then go out from your number, and replies arrive in Conversations. Twilio bills the texts to you directly, with no markup from VODOO CRM.
Before you start
- A Twilio account and a number that can send SMS in your country.
- Your Account SID and Auth Token, shown in the Twilio console.
- Owner or Administrator access to VODOO CRM: Settings are reserved for them.
Steps
- 1
Open the SMS settings
In VODOO CRM, open Settings (at the bottom of the sidebar), then Channels, and the SMS section.
- 2
Paste your Twilio credentials
Enter your Account SID, Auth Token and Twilio number in international format (+1…).
- 3
Connect incoming messages
Copy the URL shown by VODOO CRM. In the Twilio console, open your number’s configuration and paste it under “A message comes in”, then save. Your contacts’ replies will arrive in Conversations.
- 4
Test the connection
Click “Test connection”: VODOO CRM checks your credentials. Then send a first text from your own contact record.
Good to know
- A contact who replies STOP is unsubscribed automatically and no longer receives your texts.
- Texts do not count toward your plan’s monthly quota: only emails do.
- The message “Set up your SMS channel first” means this connection is not done yet.
Plans
One-to-one and automated texts on every plan; SMS campaigns from Standard. Sending fees are billed by Twilio. See pricing
See the feature: SMSFrequently asked questions
How much do texts cost?
Twilio’s price for your country, billed by Twilio to your account. VODOO CRM adds no markup.
Can I keep my current Twilio number?
Yes. You connect your own account and your own number: your texts go out from that number.
Where do my contacts’ replies arrive?
In Conversations, next to emails, on the contact record, as long as you pasted the incoming message URL into your Twilio number’s configuration.
Can texts go out automatically?
Yes. The “Send SMS” workflow step texts every contact who reaches it, for example two days after a quote request.