SMS in your CRM, at your own Twilio rates
VODOO CRM sends and receives your texts through your own Twilio account: Twilio bills you directly, at its rates, with no markup from us. You write from the contact record, run tag-targeted SMS campaigns and automate reminders and follow-ups in your workflows; replies land in the inbox, next to your emails.
What you can do
- One-to-one texts from the contact record, with the conversation history.
- Replies received in the shared email and SMS inbox.
- Tag-targeted SMS campaigns (from Standard).
- Automated texts in workflows: appointment reminder, follow-up, confirmation.
- “Message received” trigger to react to an SMS reply.
- “STOP” replies honored: the contact is unsubscribed from SMS.
Get started in three steps
- 1
Connect your Twilio account and sending number.
- 2
Send a first text from a contact record.
- 3
Add a “Send SMS” step to a workflow, for example the day before an appointment.
Plans
One-to-one and automated SMS on every plan; SMS campaigns from Standard. Sending fees are billed by Twilio. See pricing
Frequently asked questions
Why use my own Twilio account?
You pay Twilio’s rates for SMS, with no middleman or markup, and you keep control of your sending number.
Do I receive contacts’ replies?
Yes. They arrive in the VODOO CRM inbox, in the contact’s conversation, and can trigger a workflow.
How are unsubscribes handled?
A contact who replies “STOP” is unsubscribed from SMS and excluded from later sends. A “STOP” never triggers a workflow.