Terms of Service

These Terms of Service (hereinafter "ToS") govern access to and use of the VODOO CRM platform, accessible at www.vodoocrm.com, published by ALTIORAT LLC (hereinafter "VODOO CRM", "we" or "the Publisher").

By creating an account or using the service, you unconditionally accept these ToS. If you do not accept these terms, you must immediately stop using the platform.

VODOO CRM is a SaaS (Software as a Service) customer relationship management (CRM) platform designed for businesses and sales teams. It offers in particular:

• Contact management and sales pipelines
• Email messaging (included within your plan's quota) and SMS via your own Twilio account, with your contacts' replies received in a single inbox
• Email campaigns, and SMS campaigns via your Twilio account
• Marketing and sales workflow automation
• Funnel and landing page creation
• Online appointment booking (calendar booking)
• Product and order management (light e-commerce)
• Analytics dashboard and reporting
• LMS module (online training)

VODOO CRM reserves the right to evolve, modify or discontinue all or part of the service features, with reasonable notice except in cases of emergency.

3.1 Eligibility requirements

Access to VODOO CRM is reserved for adult individuals acting in a professional capacity or legal entities (companies, associations, etc.). Use for non-commercial personal purposes is excluded from the scope of the service.

3.2 Account creation

The user agrees to provide accurate, complete and up-to-date information when creating their account. Any account created with false information may be deleted without notice. You are solely responsible for the confidentiality of your login credentials.

3.3 Multi-user accounts

Within an organization (tenant), the administrator can invite team members. Each user is responsible for their own use. The administrator is responsible for the actions of all users attached to their organization.

4.1 Pricing plans

VODOO CRM is offered in several plans (Basic, Standard, Pro, Agency), the details of features and pricing being available on the Pricing page. Prices are quoted in US dollars (USD) excluding applicable taxes. Custom onboarding, data migration and advanced configuration are not included in any plan: they may be provided as a paid service, on quote.

4.2 Trial period

A 14-day free trial, with no credit card, may be offered at VODOO CRM's discretion. During the beta, the trial runs until January 31, 2027 inclusive. If you subscribe during the trial, billing begins when it ends. Without a subscription, the trial ends on its due date: creating new data is then suspended, but your data remains viewable and exportable.

4.3 Billing and renewal

Subscriptions are automatically renewed (monthly or annually depending on the plan chosen). Billing is done via Stripe. You can manage and cancel your subscription at any time from the billing portal accessible in your settings.

4.4 Refunds

Unless otherwise required by law, subscriptions are non-refundable. In case of a billing dispute, contact us at contact@vodoocrm.com within 30 days of the charge.

4.5 Suspension for non-payment

In the event of payment failure, VODOO CRM reserves the right to suspend access to the service after notification. Data is retained for 30 days after suspension before permanent deletion.

4.6 Sending quotas

Each plan includes a number of emails per calendar month sent by VODOO CRM, shown on the Pricing page and in Settings → Billing. Emails are counted per recipient: a send to 1,000 contacts uses 1,000 emails. On the Agency offer, this quota is shared between the agency's workspace and its sub-accounts. Beyond it, email sends are refused until the next month or until you move to a higher plan. Text messages are sent from your own Twilio account: they are not counted by VODOO CRM and are billed to you directly by Twilio.

4.7 Agency offer and sub-accounts

The Agency offer includes the agency's workspace, with the features of the Pro offer and its contact, user and workflow limits, and lets you create up to 5 client sub-accounts. Each sub-account has the features and limits of the Standard offer; it is covered by the agency's subscription and has no subscription of its own. The offer's email quota is shared (section 4.6); each sub-account connects its own Twilio account to send text messages.

The Agency offer authorizes the agency to provide its clients with access to the service through its sub-accounts, including under its own brand (white label): this authorization constitutes written authorization within the meaning of section 5. The agency manages its sub-accounts and provides first-level support to their users; VODOO CRM's support answers the agency, not the sub-accounts' users directly. The offer includes a 60-minute kickoff session; migration and advanced configuration remain sold separately (section 4.1).

If the Agency subscription ends (cancellation, change of offer or end of trial), the sub-accounts become read-only: their data can still be viewed and exported, and the agency can delete them. An agency cannot delete its own workspace while it has sub-accounts.

It is strictly prohibited to use VODOO CRM to:

• Send unsolicited messages (spam) in violation of applicable laws
• Collect or process personal data without a valid legal basis
• Distribute illegal, defamatory, hateful content or content that infringes third-party rights
• Attempt to compromise the security or integrity of the platform
• Resell, rent or sublicense access to the service without prior written authorization
• Use bots or automated scripts to abusively exploit the APIs
• Impersonate another person or organization

Messages to your contacts. You are solely responsible for the content of your emails and texts and for the legal basis that allows you to send them to your contacts (consent or legitimate interest, as the case may be). VODOO CRM automatically adds an unsubscribe link to your emails and a "STOP" notice to your SMS campaigns, applies unsubscribes, and only sends SMS campaigns Monday to Saturday, 8 am to 8 pm, in your organization's time zone; you agree not to circumvent these mechanisms. When you connect your own Twilio account, complying with Twilio's rules and with country-specific registration requirements is your responsibility.

Any breach of these obligations may result in immediate account suspension, without prejudice to any legal action.

6.1 VODOO CRM's rights

The VODOO CRM platform, its source code, interfaces, algorithms, trademarks, logos and editorial content are the exclusive property of ALTIORAT LLC and are protected by intellectual property law. Any unauthorized reproduction, modification or exploitation is prohibited.

6.2 Your data

You retain full ownership of the data you import or create on the platform (contacts, messages, files, etc.). You grant VODOO CRM a limited, non-exclusive license to process this data solely for the purpose of providing the service.

VODOO CRM strives to maintain maximum platform availability. A monthly availability target (SLA) of 99.5% is aimed for. Scheduled maintenance may temporarily interrupt the service and will be notified with a minimum 48-hour notice. VODOO CRM cannot be held responsible for interruptions due to third parties (hosting provider, telecom operators, API providers).

To the extent permitted by applicable law, VODOO CRM shall not be liable for indirect damages, data loss, loss of revenue or commercial opportunities resulting from the use or inability to use the service.

VODOO CRM's total liability under these ToS is limited, for any cause whatsoever, to the amount actually paid by the user during the 12 months preceding the event giving rise to liability.

You may cancel your subscription at any time from the billing portal. Cancellation takes effect at the end of the current billing period. VODOO CRM reserves the right to terminate or suspend any account in the event of a violation of these ToS.

Upon termination, you have 30 days to export your data. After this period, data is permanently deleted from our servers.

VODOO CRM may modify these ToS at any time. In the event of a material change, you will be notified by email with 30 days' notice. Continued use of the service after this period constitutes acceptance of the new terms.

These ToS are governed by the law applicable to ALTIORAT LLC's registered office. In the event of a dispute, and in the absence of an amicable resolution, the parties shall submit to the competent jurisdiction.

For any questions relating to these ToS: contact@vodoocrm.com